These Terms and Conditions govern the relationship between you (the “Client”) and Trekking Key Travel and Adventure Pvt. Ltd. (the “Company”), a legally registered travel and adventure company in Nepal. By booking a trip with us, you agree to accept and adhere to these Terms and Conditions, including our cancellation policy and limitation of liability.
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- Trip Booking Terms
A “Trip” means any activity, tour, trek, hike, expedition, climbing, cultural tour, or helicopter/jeep tour in Nepal, Bhutan, or Tibet offered by the Company.
• Once you fill out the online booking form, you will receive an official booking confirmation invoice via email. The date on this invoice will be considered the effective start date of the contract between the Client and the Company.
• Please check your inbox and spam folder for this confirmation.
• The Company reserves the right to adjust prices prior to booking confirmation due to unforeseen factors (e.g. tax changes, fuel cost, etc.).
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- Deposit & Payment Policy
Nepal Trips
• A minimum 20% of the total trip cost is required as an advance to confirm any Nepal trip.
• For restricted area treks, 50% of the total cost is mandatory in advance due to special permit processing.
• Remaining balance can be paid upon arrival in Nepal (cash or card).
Bhutan & Tibet Trips
• Due to advance visa and permit processes, clients must pay the total amount (or at least 50%) in advance for Bhutan and Tibet trips.
• Trips costing more than USD 300 per person require advance confirmation and payment.
Transaction Fee
• All payments made via card are subject to a 4% bank transaction fee, which must be covered by the Client.
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- Accepted Payment Methods
a) Credit/Debit Card (Visa/Mastercard/AmEx)
• Payments are processed Nepal Investment Mega Bank.
• 4% service fee applies to all card transactions.
b) Wire Transfer (USD/NPR Accounts)
USD Bank Transfer:
• Bank: Nepal Investment Mega Bank, Kathmandu
• Account Name: Trekking Key Travel and Adventure Pvt. Ltd.
• Account Number: …………….
• SWIFT Code: NIBLNPKT
NPR Transfer:
• Bank: Mega Bank Nepal Ltd., Maharajgung Branch
• Account Name: Trekking Key Travel and Adventure Pvt. Ltd.
• Account Number: ……………
• SWIFT Code: NIBLNPKT
From India:
• Bank: Nepal SBI Bank Ltd., Samakhusi Branch
• Account Holder: Ajay Pathak
• Account Number: 20415241403880
• SWIFT Code: NSBINPKA
• Transfer Method: SBI Express Remittance
Clients are required to email the transfer slip or reference ID after payment.
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- Cancellations
• Cancellation must be made in writing via email and acknowledged by the Company.
• Cancellations made within 5 days before trip departure are non-refundable, as permits, hotels, and logistics will already be booked.
• Clients may postpone their trip without penalty, but must inform the Company in advance. Credit from advance payments can be transferred to future trips or assigned to friends/family.
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- Flight Delays & Itinerary Changes
• Mountain flights (e.g. to Lukla, Jomsom) are weather-dependent and may be delayed.
• In case of delays, we help arrange accommodation or helicopter alternatives at the Client’s expense.
• Missed international flights are not the responsibility of the Company, though we will assist in arranging alternatives.
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- Unused Services
• No refunds are made for unused services after trip commencement.
• Clients may reschedule their trip or transfer the booking credit to someone else.
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- Changes to Terms and Conditions
• The Company may update these Terms based on new government regulations or operational needs.
• Clients are encouraged to stay updated via our website: www.trekkingkey.com